Strategic Consultancy
CBIQ works with leadership teams on the hard problems — digital transformation, customer experience, and organisational design. Workshop-based. Independent. Categorically different from large consultancies.
Start a conversation25 years of practice. Former director at Auto Trader through its £2.35bn IPO. Earlier at Accenture. PhD in Human Factors. Author of Agile Experience Design. Network of trusted associates.
Most organisations know what needs to change. What they lack is the outside perspective to see it clearly, and the structured environment to do something about it. That's where CBIQ comes in.
We work selectively — a small number of engagements at any one time — bringing deep expertise and genuine independence to every conversation. No junior teams. No report-heavy processes. No conflicts of interest.
Specialist expertise brought to bear where organisations need it most.
Strategy, structure and sequencing for organisations navigating significant digital change. From proposition design to implementation planning.
Designing the conditions for genuinely customer-centric organisations. Research, strategy, service design and the organisational change that makes it stick.
Practical frameworks for leadership teams working out where and how AI creates real value — and how to build the capability to capture it.
Structures, behaviours and leadership models that support strategic ambition. Workshop-led, grounded in published research and years of practice.
CBIQ engagements are defined by clear objectives and structured around getting to decisions, not producing reports that sit on shelves.
We work with senior teams directly — bringing the external perspective and intellectual rigour that internal teams, however talented, cannot provide for themselves.
No existing relationships to protect. No junior teams to manage. No upselling. Just clear thinking from people who have been there.
Structured facilitation that creates the conditions for leadership teams to think clearly, decide confidently and act decisively.
A small number of clients at any one time means every engagement receives the full weight of CBIQ's attention and experience.
Every engagement begins with clear objectives and ends with decisions made, plans agreed and momentum established.
CBIQ works with a small number of organisations at any one time. If you're facing a challenge that requires genuine independent expertise, we'd like to hear from you.